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HR Consulting Services

HR Tools
Crafted for Small Telcos

Employee Pulse Survey

The NTCA Employee Pulse Survey gives employers an opportunity to find out from their employees their opinions, goals, and their satisfaction level with the company. The goal of the study is to provide leaders a "pulse" on their team and what will give the best return in regards to employee productivity, company performance and competitiveness. With a typical response rate of over 75%, this comprehensive study is a powerful way to get a feel for your organization and what levers you can pull to improve your company’s culture and competitiveness. Participating companies will also gain access to benchmarking data, allowing them to compare their findings with peer NTCA members from across the country.

Personnel Policy Manual

Do your employees know where the telco stands on Internet use? On sexual harassment? In today’s litigious environment, you need the telco’s policies on every personnel issue clearly and consistently stated – from A to Z. NTCA will assist you with creating or updating a personnel policy manual that does just that. Customized for your system, the manual protects the telco by removing all uncertainties in regard to employee behavior and treatment. Policy updates are available.

Organizational Assessment

An on-site, systematic audit of your human resources practices and procedures.Not only does this structured approach reveal your compliance (or lack of) with current federal and state employment laws, it investigates critical areas in your workforce, such as whether:

  • the company has the right people in the right jobs
  • staffing is appropriate to company goals
  • employees have training commensurate with their responsibilities.

NTCA assesses every aspect of human resources, including the appropriateness of employee records and the policies in the personnel policy manual. NTCA can even help a telco establish a human resources department.

Performance Appraisal System

Employees deserve honest feedback. They need to know if they are meeting expectations and what improvements they must make. They need incentives for exceptional performance. Too often companies rely on a haphazard approach, which can breed confusion and dissension. NTCA’s performance appraisal system, customized for each telco, is designed to eliminate the guesswork. It gives managers the tools to conduct impartial evaluation meetings with individual employees – even in the most difficult situations. Managers learn about documentation, facilitating positive discussions, and compensation incentives.

Job Analysis & Descriptions

This important management tool, also customized for each telco, first analyzes the current employment positions.Have the job descriptions been properly written?Are the goals and expectations of each position clearly defined? Because NTCA understands that each telco is different, it can update or create job descriptions for the most unique of positions, taking into account the qualifications, physical demands, supervisory responsibilities and work environment.

Compensation Programs

Let NTCA guide you through the complex maze of compensation, from pricing a new job, recommending bonus and incentive programs, all the way to creating a comprehensive salary program that assigns grades and salary ranges. We can evaluate all positions, set standards, update salary ranges – taking into account the region and market – and determine which positions are exempt or non-exempt under the Fair Labor Standards Act.

For more information, please contact:

       Barbara Ritter
       Vice President, Human Resources
       NTCA
       4121 Wilson Blvd., Tenth Floor
       Arlington, VA 22203
       Telephone: 703-351-2061
       Fax: 703-351-2001
       E-mail: britter@ntca.org


"We had 22 positions placed into salary grades based on a thorough geographical and industry assessment. NTCA’s HR Consulting made it easier to ensure that we are paying out employees competitively."
    - Keith Gabbard, general manager, Peoples Rural Telephone Cooperative

"Our employees enjoyed the opportunity to talk openly about their work and environment. The recommendations were very useful."
     - Dave Herron, general manager, West Carolina Rural Telephone Cooperative

"We used NTCA’s HR Consulting to write our job descriptions and review our personnel policy manual. We were very pleased with the results."
     - Bruce Bohnsack, president, Germantown Telephone Co.