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NTCA Board Development Services and Programs

NTCA is pleased to work with you on the continuing education of your board. Selecting one or several of the modules below provides you with the flexibility you need to create a unique board training experience. Each module you select will be customized to the needs, interests, and specific circumstances of your company.

  1. Board Roles and Responsibilities

    This in-depth review of best practices regarding board governance includes determining statements of purpose, ensuring effective planning, GM selection and evaluation, legal and fiduciary responsibilities, and ongoing board education. Perfect as a refresher for long-time board members or orientation for new board members.
    90 minutes

  2. Statements of Purpose

    If your board is reviewing its established mission statement, vision statement, and statement of values, or if your board is creating these statements for the first time, we can help gather and distill information from stakeholders and facilitate a discussion toward the revision or creation of these statements.
    120 minutes
    (Due to the advance preparation and nature of this work, this session counts as two modules)

  3. Strategic Thinking

    Whether you are preparing for a formal strategic planning process or looking to refocus board discussions on setting strategic directions, this session will cover the benefits of maintaining a strategic outlook for board discussions and best practices for making the most of these conversations.
    90 minutes

  4. Technology Review

    A look at how network technologies and consumer products function in the context of your telco. This session can be a broad look at technologies in general, or a more focused presentation on a specific technology based on the preference of the telco.
    60 minutes

  5. Board Finance

    A primer on reading financial documents and providing fiduciary oversight as a board member. Dashboards and customized financial reports can also be discussed as means for the board to quickly and comprehensively review financial matters.
    90 minutes

  6. Board/Manager Relations

    This session is designed to clarify roles and responsibilities among the board and the staff to assist in reaching the most effective and efficient manner to run the cooperative from the perspective of governance and operations. Communication styles, information flow, and statements of purpose are all covered in this presentation. This may be particularly helpful for new GMs or boards that have seen a significant change of personnel.
    60 minutes

  7. Succession Planning

    Depending on the needs of the telco, this session can address staff succession planning, board succession planning, or both. A review of general best practices opens the session followed by discussions on specific strategies for the telco.
    90 minutes

  8. Board Performance Appraisal

    Beginning with a look at best practices for measuring board performance, the primary focus of this session is conducting a complete evaluation of the board (individually and collectively) to help identify successes and areas for improvement.
    90 minutes

  9. Board Leadership (Executive Committee)

    Intended for board presidents and members of the executive committee, this session goes in-depth on topics such as agenda development, running an effective meeting, efficient use of committees, executive sessions, and generating effective meeting minutes.
    90 minutes

  10. General Manager Evaluation

    One of the primary responsibilities of the board is to evaluate the work of their sole employee: the General Manager. This session will review your current evaluation processes and consider ways to improve them helping strengthen the working relationship between the GM and the board.
    60 minutes

  11. Facilitated Discussion

    You bring the topic and we will help the conversation flow in a constructive and respectful manner. Starting with ground rules for positive dialogue, we will quickly move into a deep discussion of the identified topic(s) resulting in clear, actionable items for the board to move forward with.
    30-120 minutes

Fee Structure

All on-site board training and development sessions can incorporate ice breaker and teambuilding activities as requested. Due to timing and preparation, each day has a limit of 4 modules.

60-90 minutes (1 module) – $750*
120-180 minutes (1-2 modules) – $1,250*
180-270 minutes (2-3 modules) – $1,750*
240-320 minutes (3-4 modules) – $2,500*
*Plus reasonable and customary travel expenses for on-site presentations.

NTCA Board Training and Development Series Order Form

For more information, contact the education department at or 703-351-2096.